1.1 Infinity Adventure Park provides access to a number of activities, which include but are not limited to trampolining, trampoline and adventure park access, trampoline courts, foam pit activities, jump towers, wall running, performance trampolines, battle beam, ninja obstacle course, soft play equipment, café access, Astronaut Academy access, Inclusion Mission access and any other amusement as well as participating in classes, ASD and other special needs sessions and parties (“Activities”).

1.2 These are the terms and conditions which apply when you book to take part in an Activity with Infinity Adventure Park.

1.3 Please ensure that you read these terms and conditions carefully, and check that the details of your booking are complete and accurate, before you submit your booking. If you think that you have made a mistake after you have submitted your booking, please contact Infinity Adventure Park to discuss.

1.4 By submitting your booking, you agree that the supply of the Activities by Infinity Adventure Park and your participation in the Activities is subject to these terms and conditions.

1.5 No booking shall be deemed to have been accepted by Infinity Adventure Park unless and until the booking has been accepted in writing by Infinity Adventure Park, which will take the form of Infinity Adventure Park sending you an email confirmation of the booking.

1.6 These terms and conditions also incorporate the terms of the Infinity Adventure Park Participant Agreement/Risk Acknowledgement and Injury Waiver and Privacy Policy.

1.7 Infinity Adventure Park reserves the right to revise these terms and conditions from time to time in order to comply with changes in any relevant laws or regulatory requirements.

2.1 Participation in the Activities is not without risk as serious misuse could be fatal. You acknowledge that the Activities can be dangerous with many inherent risks and hazards. As a consequence, personal injury, and sometimes fatality, can occur. You voluntarily assume and accept all such risks and Waiver the right to sue Infinity Adventure Park for any personal injury or fatality by signing the Infinity Adventure Park Participant Agreement, Risk Acknowledgement and Injury Waiver form prior to engaging in any Activity. All participants are required to sign a Waiver before participating in any Activity.

2.2 All participants must attend a safety briefing from an Infinity Adventure Park team member prior to every jumping session attended. All participants are required to wear grip socks to increase grip on the trampolines and for hygiene reasons whilst in the trampoline adventure park.

2.3 After the safety briefing participants will not be individually supervised by a court monitor.

2.4 Children under the age of 6 and people with additional needs cannot participate in the activities unless they are accompanied by a parent, guardian, responsible adult or appropriate carer. The parent, guardian, responsible adult or carer must remain on site for anyone under 16 years of age or anyone with additional needs. One adult is permitted to supervise a maximum of ten under 6-year-olds. Infinity Adventure Park staff will not supervise children, regardless of the child’s age, or anyone with additional needs at any time. For participants under the age of 18 or participants who lack capacity, a parent, guardian, responsible adult or carer is required to complete and sign the waiver form on behalf of the participant, stating that he or she will accept responsibility for the safety of himself or herself and for supervision of any children or anyone with special needs in his or her care.

2.5 The Activities are physically demanding and require a degree of strength, agility and stamina. All participants must be reasonably fit, in good health and free from any adverse medical condition. All participants are subject to the age and weight restrictions for each activity as the stated at time of booking. The weight limit for an individual (fully clothed) participant is 125kg’s. Participants confirm that they do not exceed this weight. If you have any concerns, we advise that you visit Infinity Adventure Park trampoline park at a time prior to your booking and speak to a member of the Infinity Adventure Park team. Infinity Adventure Park recommends that if you have weight-related concerns you should consult your health services provider and receive medical clearance before participating in an activity at Infinity Adventure Park

2.6 Admission restrictions and contra-indications to safe jumping:

• Forces and actions that could aggravate physical conditions.
• Excessive participant weight > 125kg/19 stone (which could increase forces on the participant’s body, would/could lead to an increased risk of bone and joint damage and would be an indicator of general lack of fitness and appropriateness of the activity for the participant)
• Circulatory conditions
• Heart or lung conditions
• Recent surgery
• Back or neck conditions (including Rodded back and Brittle bones)
• High blood pressure
• Spine, musculoskeletal or head injury
• Down’s Syndrome (Atlantoaxial instability (AAI))
• Disproportionate dwarfism
• Pregnancy

If in any doubt as to your ability to participate safely in the Activities, please seek advice from your GP.

Customers with Epilepsy – Flashing lights might be used in some jumping sessions that might affect some people with epilepsy. Customers with uncontrolled epilepsy will be asked to obtain their GP’s approval for trampolining and other forms of sports participation taking into account the following:

• The type and severity and frequency of seizures
• The presence or absence of warning signs
• Known trigger factors (e.g. cold parks, stress, excitement, noise or dazzling lights)

Trampolining should only take place when:

• Accompanied by a person aged 18 years or over, who must have knowledge of the condition and be able to recognize an attack.

Trampolining should NOT take place if:

• A person with uncontrolled epilepsy feels unwell
• During peak conditions

2.7 Participants are advised to jump within their ability. If you are unsure as to whether you can complete a manoeuvre, you should not attempt it. If participants have medical concerns, they are advised to consult their doctor before attending. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. For clarity, if you are pregnant, have a heart condition, or wearing any form of plaster cast, you are not allowed to participate in any of the activities. Participants at Infinity Adventure Park are personally responsible for their own personal well-being.

2.8 Participants need to be able to see similar distances to those required to drive a car in order to be able to participate in an Activity and/or to supervise any under 14’s in their care. Consequently, short or longsighted participants must ensure that they wear contact lenses or prescribed glasses.

2.9 Anyone who does not meet the above requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your booking meet these requirements.

2.10 Infinity Adventure Park reserves the right to refuse admittance to participants or to remove a participant from the premises should it be deemed necessary to do so. This includes a participant who does not comply with the safety rules and advice or adherence to the safety system, a participant whose behaviour is considered unsafe or who is thought to be under the influence of alcohol or drugs. All participants are required to act responsibly and courteously at all times and to respect other participants and Infinity Adventure Park personnel. Infinity Adventure Park shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable. The decision of the Manager on Duty will be final.

2.11 Participants must be dressed appropriately (please see the FAQ’s section of our website) and Infinity Adventure Park reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.

2.12 No refunds or compensation will be payable by Infinity Adventure Park in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for any reason.

3.1 Subject to any terms agreed in writing between Infinity Adventure Park and you, our charges for all Activities and all ancillary products (such as grip socks) shall be calculated at our current rates from time to time.

3.2 All charges include VAT.

3.3 Payment shall be made in full at the time of booking and can be made by using a debit card or credit card.

3.4 Infinity Adventure Park reserves the right to change its prices at any time. Though any change in price will not affect any Activities which have already been booked and paid for in full at the time that the change in price becomes effective.

3.5 Infinity Adventure Park reserves the right to take payment for Activities (such as birthday parties) which are not fully paid after the Activity is finished.

4.1 You shall be entitled to cancel your booking at any time. You will have a 24-hour window from the point of payment where you will be entitled to a full refund (*Additional reference 4.2). Any cancellations occurring after this 24-hour period will only be offered to transfer to a gift card. No refunds will be issued.

4.2 *If you book within 24 hours of the booking date and time, you will not be entitled to a refund and will only be
able to move your booking or receive a gift card for the amount paid.

4.3 In the case of a birthday party and/or a group booking of 8 or more people, you must give us a minimum of 14 days’ notice, so that we can look for an alternative date. If cancelled within 14 days, you will not receive an exchange or alternative date.

4.4 Infinity Adventure Park shall be entitled to cancel your booking at any time. In the event that Infinity Adventure Park decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.

4.5 If an event outside of Infinity Adventure Park control occurs before the commencement of the Activity which means that Infinity Adventure Park is not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time or a gift card for the value of the booking which can only be redeemed at the same venue the original booking was made.

4.6 Payments made by debit or credit card will be refunded to the same card.

4.7 No refunds will be given for transactions made by gift vouchers. Bookings may be transferred in adherence with points 4.1, 4.2 and 4.4 as set out in this document.

 Where multiple forms of payment are used, Infinity Adventure Park reserves the right to refund any monies due by debit or credit card.

5.1 We shall provide the Activities to you at Infinity Adventure Park that you have booked and as set out in the booking confirmation email.

5.2 Any grip socks which are purchased online shall be collected from Infinity Adventure Park.

6.1 Infinity Adventure Park, employees, directors and agents are not liable to you, your dependents or legal representatives for any claim for any indirect or consequential loss or damage, including without limitation personal injury or financial loss or damage, whether such liability arises in breach of contract, tort (including negligence), statute or statutory duty save that nothing is intended to nor shall limit the liability of Infinity Adventure Park in respect of death or personal injury caused by the negligence of Infinity Adventure Park or of its employees, agents or contractors or affect the statutory rights of any person dealing as a consumer.

6.2 Infinity Adventure Park will not be held responsible for the loss or damage of or to any of your property or personal belongings during your visit to the venue or arising from the booking of or participation in the Activities. Personal possessions are brought into the venue entirely at the owners’ own risk.

6.3 Parking facilities are available at the site and any vehicles and their contents are left at the owners’ risk and are subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.

6.4 Except as otherwise stated, any liability of Infinity Adventure Park shall be limited to the refund of any charges paid to Infinity Adventure Park.

6.5 To the maximum extent permitted by law, Infinity Adventure Park, its franchisees, employees, directors and agents are not liable for any injury, loss or damage (including damage to property or personal belongings) directly or indirectly arising out of or in connection with the use of any arcade or other games machine owned or supplied by a third party.

7.1 Infinity Adventure Park shall not be liable or responsible for any failure to perform, or delay in performance of, any of Infinity Adventure Park’s obligations under these terms and conditions that is caused by any act or event beyond which is beyond Infinity Adventure Park’s reasonable control.

7.2 If an event outside of Infinity Adventure Park’s control takes place that affects the performance of Infinity Adventure Park’s obligations under these terms and conditions, you will be contacted as soon as reasonably possible and Infinity Adventure Park’s obligations under these terms and conditions shall be suspended for the duration of the event.

7.3 If an event outside of Infinity Adventure Park’s control occurs before the commencement of the Activity which means that Infinity Adventure Park is not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time or a credit note for the value of the booking which can only be redeemed at the same venue the original booking was made

.7.4 In the event that it proves necessary to close the adventure park or cancel any Activities for reasons beyond the control of Infinity Adventure Park and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Infinity Adventure Park may, but shall not be obliged to, offer alternative dates or times at reduced rates.

8.1 If you have any questions or if you have any complaints, please contact Infinity Adventure Park. Contact details are available via our website: www.infinityadventure.co.uk

9.1 The promoter: Infinity Adventure Park

9.2 By participating in Infinity Adventure, participants confirm they have read, understood and agree to these terms and conditions.

9.3 The prize will be specified in the social media post relating to the specific competition

• No prize or part of a prize is exchangeable for cash, tickets or services.
• The prize cannot be transferable to another person.
• The prize cannot be transferable to an alternative Infinity Adventure Park location.

9.4 Entries are open to UK residents aged 18 or over.

9.5 Competitions are not open to employees (or members of their immediate families) of Infinity Adventure Park.

9.6 Entries must be posted on the relevant social media channel. Only comments on the relevant social media channel will be counted as valid entries.

9.7 No responsibility can be accepted for entries that are not received for any reason.

9.8 Only one entry per person is allowed.

9.9 Automated entries, bulk entries or third-party entries will be disqualified.

9.91 Promotion period will be specified in the specific social media post. Infinity Adventure Park reserves the right to end this promotion at any time without prior notice.

9.92 How is the winner selected and notified?

• The winner will be chosen at random and announced when the winner accepts the prize. Infinity Adventure Park reserves the right to amend the competition end date at any time.
• If you win the competition, we will notify you privately via social media. If we cannot contact you or you do not respond within two weeks, we reserve the right to offer the prize to another competition entrant.
• Your details may be passed on to third party companies who are collaborating with Infinity Adventure Park in the campaign for the purpose of fulfilling the order.
• If agreed, the first name of the winner will be made public on Infinity Adventure Park social media pages when they accept the prize. The original competition post will be edited to reflect that the competition has closed and a winner has been chosen.

9.93 You give Infinity Adventure Park full consent to keep you updated about the competition and your entry.

9.94 In accordance with our privacy policy, you may request at any time that your image, email address or any other details you submitted to us, be removed from our records and/or websites.

9.95 Voucher prizes will be valid for 12 months after winning. Infinity Adventure Park Vouchers cannot be used in conjunction with any other offers on our website and they can only be exchanged for goods of equal value or as part payment of a higher value purchase. The vouchers cannot be exchanged for cash.

9.96 This is in no way sponsored, endorsed or administered by, or associated with any social media provider.

10.1 We may transfer Our rights and obligations under these terms and conditions to another organisation and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these terms and conditions.

10.2 Nothing in these terms and conditions shall confer on any third party who is not an Infinity Adventure Park employee, director and or agent any benefit or right to enforce of these terms and conditions.

10.3 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4 If We fail to insist that you perform any of your obligations under these terms and condition, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that we have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, we will only do so in writing, and that will not mean that We will automatically waive any later default by you.