Frequently Asked Questions
Please read the questions below and if you can not find your answer, please send us your enquiry, and we will answer you as soon as possible.
BOOKING INFO
It is strongly recommended that you book your session to secure your time slot, as no booking may lead to disappointment.
All bookings are completed through our website www.infinityadventure.co.uk by selecting ‘Book Now!’
Yes, payment is required at the time of booking to secure your session.
Please ensure you have manually input your email address rather than select your device’s auto fill option. If you are a returning customer you may have provided us with an incorrect email first time around, in which case please call us to verify.
We use PayPal simply to collect payments, however you do not require a PayPal account to process your booking. You can use the ‘Check Out as Guest’ option and use your credit/debit card as normal.
PayPal will not force you to create an account if you do not wish to. PayPal will ask you to provide your card details, name, billing address, email address for receipt purposes. PayPal will ask you if you would like to create an account. Please ensure you select the ‘No, Thanks’ option.
General INFO
You may wear grip socks from any Trampoline Park at Infinity Adventure. Be careful however as some parks have changed to inflatable socks. In order to wear other parks socks with us, they must have grips covering the entire sole of the foot.
Our trampolines are manufactured to safely withstand up to 17.5 stone / 111kg / 245lbs.
No. Shelves are provided free of charge. We encourage you not to bring valuables / personal belongings where possible. We cannot accept responsibility for damage to or loss of such items.
Infinity Adventure Park grip socks must be worn for safety and hygiene reasons. Grip socks can be added to your online booking or purchased in the park. No belt buckles, clothing studs, loose jewellery, key chains, or sharp objects are permitted on the equipment. You must also ensure that your pockets are empty so that you don’t lose anything whilst jumping or risk injury to yourself and others. We recommend wearing comfortable and breathable clothing.
No. We operate a No Picnic Policy. To ensure the safety of all our guests, we do not permit outside food & beverages. Discretion will be applied in the circumstances of feeding infants & toddlers or in the case of a medical condition.
Trampolining burns as many calories as running per hour, but is much more fun! NASA research states that 10 minute jump sessions burns as many as 30 minutes of jogging, and the impact on limbs is reduced by 80% whilst improving the strength.
SESSIONS/waiver INFO
No – not unless you wish to. As long as your children are 6 years and over you are not required to take part with them. They are able to use the park under the guidance/instruction of our Marshals. If your child is between 4-5 must accompany them at all times and if your child is between 1-3 you must accompany them and supervise them in the Toddler Zone & Soft Play Area ONLY. Unfortunately, we are unable to accommodate spectators on the trampoline court but you are more than welcome to have a go yourself!
Our sessions are one hour in duration and are operated every hour on the hour. You can book double sessions. Please arrive at least 20 mins prior to your booked session so you do not miss out on any of your time.
From 4 to 104 for the main areas and Ages 1-3 for Soft Play!
Yes. We hold Astronaut Academy sessions specific to this age range. They are held 3 times per week. Please book our Astronaut Academy sessions online to avoid any disappointment.
During our Open Mission sessions, ages 4-5 can use the majority of the park with adult supervision however ages 1-3 are restricted to our Toddler Zone & Soft Play Area. Our Toddler Zone & Soft Play Area should also be booked online as capacity is limited. Both the Astronaut Academy sessions and our Toddler Zone & Soft Play Area are supervised by parents at ALL times.
Astronaut Academy is a session specific for ages 1-5 accompanied by & supervised by parents/adults (aged 18+). This allows your Little Astronauts access to the majority of the main trampoline area in the safety of their own age group.
Our Toddler Zone is a small segregated area that we provide as an additional facility for ages 1-3 who are accompanying older family members to Infinity Adventure Park during our Open Mission sessions. Availability is limited.
Anyone who enters the park. Anyone 18 years of age & over needs to complete their own individual waiver. If you are under the age of 18 this must be completed by a parent / guardian or supervising adult. An online waiver is valid for 12 months. Waivers must be completed prior to arrival to help speed up the check-in process.
Up to 10 children can be added to an online waiver.
Each adult aged 18 years and over must complete their own individual waiver. They take responsibility for themselves.
For birthday parties or for groups of more than 10 people we recommend you complete our paper waiver. You can request this by emailing info@infinityadventure.co.uk. Please note a paper waiver is only valid for one visit.
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